Shipping policy

 

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1. HOW LONG DOES SHIPPING TAKE?

Products shipped via free shipping service are normally delivered within 7-15 business days after placing the order. The shipping time mentioned in the guide does not include the processing time of the order. Order processing time usually takes 2-7 business days, but it only takes 24 hours for our ready-to-ship products. You have the options to choose faster shipping if you pay an additional cost. 

Shipping time estimates are as follows:

Tracking information will begin delivering upon dispatch of your order. You will receive your tracking number via the email you place your order through. Please check your junk/spam folder in case you’re unable to find your dispatch email. 

We are not liable for any losses incurred during any Natural disasters (inclusive of, but not limited to Floods, Fires, and Tornados), Terrorist attacks or Threats of Terrorism, Customs service strikes/ Postal Service Strikes, Civil Conflict, Riots, Invasions or Occupancy, Extreme Weather Conditions, or Failure of Telecommunication Networks.

Orders shipped to Puerto Rico, the Virgin Islands, Hawaii, Guam, and Alaska cannot be delivered via express.

 

2. SHIPPING FEE 

Free shipping worldwide
We offer free shipping for our customers. Of course, customers can choose expedited shipping (costs $25.99), and most of the packages will be delivered by DHL/FedEx/UPS. 


We don't make any money on shipping: the prices you see are the prices we pay. 

NOTE:
With Commercial Express, you will most likely have to pay local customs clearance fees.

Customers need to cover the resend shipping cost if parcels are returned with insufficient/wrong addresses and contact information.

 

3. DO YOU SHIP TO THE APO/FPO/DPO ADDRESS?

Yes. We can ship to an APO/FPO/DPO address, however, transit times can take up to 45 business days. Customers may need to go to the local courier to pick up parcels for APO/FPO/DPO address orders.

 

4. COUNTRIES AND AREAS WE CURRENTLY DO NOT SHIP TO

BOLIVIA, CAMEROON, CARIBBEAN, CURACAO, BAUMHOLDER, GUATEMALA, GUERNSEY, GUINEA-BISSAU, ISLE OF MAN, JERSEY, MONTENEGRO, NIUE, AMERICAN SAMOA ISLANDS, SAO TOME, AND PRINCIPE, SAINT MARTIN, SOLOMON ISLANDS, SOMALIA, SOUTH SUDAN, LIBYA, SYRIA, TOKELAU, TRISTAN DA CUNHA, YEMEN ARAB REPUBLIC, SAIPAN, SAINT-PIERRE, AND MIQUELON

 

5. CAN I CHANGE THE DELIVERY ADDRESS OF MY PACKAGE AFTER IT HAS BEEN SHIPPED OUT?

Unfortunately, we cannot change the shipment once the product is en route.


6. I ORDERED MORE THAN ONE ITEM. WILL THEY ALL BE DELIVERED AT THE SAME TIME?

We try to make sure all your items reach you at the same time. Sometimes our products are not always sent together since different shipping options can be used, depending on the product. Once an item has been shipped, you will receive a shipment notification email.